Massage Policies and Procedures
It is our intention to provide our clients with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and repeating clients of A Better Way Massage.
We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Arrival to Your Massage
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hour notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 24 hours 50% of the fee is billed. If a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.